Hi I’m Hannah from eBay. Welcome to part one in this series about our policies. We’re committed to keeping eBay a fair and safe place to trade. Our policies help us do this. In this video, we’ll look at the policy on offers to buy or sell outside of eBay. You need to be aware of this policy whether you’re the one buying or selling the item – regardless of whether you’re a private individual or a business, charity or other organisation using eBay. Firstly, why do we have this policy? There are two reasons. The first is Safety. If something goes wrong with a transaction, you can ask us to step in and help. But this only applies when the transaction was completed on our site. Taking transactions off eBay is a potential fraud risk for both buyers and sellers. The second reason is Fairness. When sellers advertise on eBay, then deliberately try to avoid paying fees, they drive up costs for everyone else. It’s not fair to sellers who play by the rules. By stopping users from exchanging contact details before committing to buy on eBay, we’re levelling the playing field. What does our policy say? Basically, you can’t use eBay to contact someone to make offers to buy or sell items outside of eBay. It also means you can’t share contact details or links to destinations off eBay before the person buying the item has gone through one of the correct processes to commit to buy on eBay. These include: The buyer paying for the item on eBay,
the buyer winning an auction, the seller accepting an offer made through either the Best Offer or Private Offer feature, the buyer requesting a total postage price in the checkout and the buyer selecting Cash on collection when checking out So, when you need to work out some details before payment’s made or the item needs to be paid for in cash, you are able to contact one another before any money changes hands. Our policy on offers to buy or sell outside of eBay applies to the private messages sent between users and the information within listing descriptions, images, eBay Shops and profile pages. So, to sum it all up. If you really need to share contact details with another eBay user, wait until after the person purchasing has committed to buy the item on eBay. Watch our other videos to find out
what happens if you breach the policy – whether on purpose or accidentally? And guidelines for communicating on eBay If you found this video useful make sure you like it, comment and click the subscribe button to follow us on YouTube.