It was very difficult to write an Environmental Policy for Lush and part of the reason was because so many
things had been there from the beginning and some of them, as Lush grew, some of them fell away. and had to be resurrected Lush is so organic, that we thought that
something that had too many rules or too many laws would stop the flexibility for the company. some of the things that came from the beginning were things like packaging, so from the very early start Lush has
been selling products that require no packaging. This is a BIG part of the company. About 70% of the products we sell require no packaging. and about half can be taken home with no
packaging. We really want to encourage customers to bring their own bags, bring their own tins, tupperware. So they can take the products naked. The other thing we’ve been working with recently is improving the packaging we do use. So
we started using recycled pots and bottles thats been going on for a few years and paper bags, and now we have furoshiki (knot wrap) so using fabric as a way of wrapping presents. and reusable fabrics, so again, getting that idea to the customer of reusing things bringing them back. We ask customers to bring 5 pots back, because they can’t be recycled everywhere and those pots get turned into new packaging and then
we sell that packaging back to the shop. Energy! Using energy at the factory and in the shops
is also a big part of our ecological foot print. In the shops, we’ve been working with new lighting and we’ve just opened the first all LED shop in Bournemouth. and it only using 10% of the energy used for lighting a normal shop and it only using 10% of the energy used for lighting a normal shop in the factory, we’ve been doing things like installing biomass boilers also, LED lighting, voltage optimisation, making our processes more efficient buying better equipment, putting more controls and we have this commitment of reducing our energy use by 5% year on year Waste and recycling; also very important. We spend a
lot of time finding the best recycling schemes for the shops, and the factory In the factory last year, we recycled over 200 tonnes of cardboard 100 tonnes of organic waste, and 70 tonnes of plastic. very little going to landfill! We have this target of recycling 85% of all our of waste by 2010 and we are on target. We also work to actually reduce the amount the amount of waste we are producing, so working with reusable transit packaging reusing things like cardboard boxes in the factory. and encouraging staff to not create waste. Another big deal for Lush is transport. So, as a global business, transport has quite a big impact.
We have been working on reducing our air freight and we are down to less then 5%, so
we are committed to that target. of keeping air freight down to 5% of the weight. We’ve also working with other countries to reduce their air freight, We’ve done amazingly well with Japan and North America And a big, big policy change for us which
took some time to develop was putting a ban on domestic flights in the UK so, that saved about 122 return journeys a year. For the flights that we do take, we pay
£50 to a pot and we call it Carbon tax, because we think the government is not taxing aviation as it should so we are kind of taxing ourselves, and then we take that money and we use it to fund transport and climate change groups mostly Communications is also quite important. So, talking to our customers through campaigns shop windows, green parties in the shops, and just having trained staff who can actually discuss environmental issues with customers We also have Lush TV and a website, where we communicate these issues and really this idea of using all the passion in the business and turning that into actions so we become more sustainable the more we grow!